Driving Customer Satisfaction Through Employee Satisfaction Using The Baldrige Criteria To Reinforce The Connections

One of the most powerful aspects of the Baldrige Criteria is its systems perspective, creating alignment and integration across the criteria itself and therefore, across the organizations using the criteria. Just one example of how important this integration can be, is the critical connection between employee satisfaction and, perhaps the most fundamental aspect of quality, customer satisfaction. The Baldrige Criteria allows both of these issues to be connected and their relationship reinforced.